Terms and Conditions

Freelance Heroes Ltd Terms and Conditions 

Terms and Conditions 

This information sets out the terms and conditions on which you make use of the www.freelance-heroes.com website (the “Website”).  The following terminology; ‘User’, ‘Customer’, ‘Member’, ‘You’ and ‘Your’ refers to the user, viewer or person using the website. The terms ‘Freelance Heroes’, ‘FH’, ‘Company’, ‘We’ or ‘Us’ refers to Freelance Heroes Ltd whose registered office is Britannia House, Caerphilly Business Park, Caerphilly, CF83 3GG. Our company is registered within England and Wales under registration number 11374722.  

Privacy Policy 

We are committed to protecting your privacy, please see full details in our Privacy Policy. 


The information contained in this website is for general information and educational purposes only. The information is provided by Freelance Heroes Ltd and its members and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk. The content on this website shall not be understood to be legal or professional advice.  In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.  Through this website you are able to link to other websites which are not under the control of Freelance Heroes Ltd. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.  Every effort is made to keep the website up and running smoothly. However, Freelance Heroes Ltd takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control. 

Terms of Use 

If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Freelance Heroes Ltd’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please contact us before you use our website.  By using our website or placing an order with us you agree to be bound by these terms and conditions. Should you have any further queries please contact us to discuss before placing an order. Please note we may change these terms and conditions at any time, without notice and changes will apply to any subsequent orders received.   Our website may be used only for lawful purposes and in a lawful manner. You agree to comply with all applicable laws, statutes and regulations regarding our website and any transactions conducted on or through the Website. We reserve the right to modify or withdraw our website or any part of it at any time.  Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.  Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.  Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales. 


Paid membership is to be paid for at the time of purchase and every month or year thereafter dependant upon membership order. Please note we may terminate your membership and remove you from all Freelance Heroes platforms if your conduct does not meet our terms. 

Membership of Freelance Heroes currently includes access to rewards and benefits provided by a 3rd party, Pirkx. Access to Pirkx is available to Freelance Heroes members on a paying subscription (not including trial period) only. Whilst the monthly membership cost of Pirkx is covered by Freelance Heroes, membership of Pirkx is also subject to the terms and conditions of Pirkx. Freelance Heroes is not responsible or liable for the content provided by the Pirkx platform. Cancelling your Freelance Heroes membership will also result in the cancellation of your Pirkx subscription. If you wish to cancel your Freelance Heroes membership, we advise you to remember to withdraw any cashback in your Pirkx wallet first.

If you are signing up for membership using a discount code, it is your responsibility to check that discount code has been applied at checkout. Unless a trial is otherwise stated, your paying membership will begin immediately.

Payments and Security 

We use Stripe as our payment processors so are able to accept card payments and we do not hold any payment information. 

Cancelling Paid Membership 

We understand that sometimes people change their mind so if you wish to cancel your membership, simply log into your profile and cancel your membership. You can also email us at [email protected].  For annual memberships, you may cancel your membership for a full refund within your first 30 days of signing up to the annual membership. Unfortunately we cannot offer refunds for annual memberships after this 30 day period has passed.  Upon cancellation, you can keep your profile within the website and re-join at any time. If you would like to remove your profile entirely, please email us at [email protected]. 

Rejoining a Paid Membership 

If you decide to re-join after cancelling your membership, simply log into your profile and go to ‘Become a Member’. If you have any queries just email us at [email protected]. Note, this will be classed as a new membership so the payment date will differ to that of the first membership you completed. 



Please see our Delivery Information below for full terms. 

Cancelling a Product Order 

If you want to cancel your order after it has been received, you have up to 14 days of receipt of your order to cancel. To receive a full refund of your order you will need to return the item to us within 14 days of cancellation in an unused, saleable condition to Freelance Heroes Ltd, Britannia House, Caerphilly Business Park, Van Road, Caerphilly, CF83 3GG. The cost of returning the item will need to be at your expense and we suggest you obtain a proof of postage receipt as we cannot accept responsibility for lost goods. 

Returns Policy for Product Orders 

Whilst we are confident you will be pleased with your order from us, in the unlikely event your item is faulty we would like the chance to put things right for you. Please contact us with your order details as soon as possible and no later than 7 days of receipt of your order. 

Intellectual Property 

Freelance Heroes is a registered trademark. This website and its content which includes, but is not limited to, the name, logo, design, layout, look, appearance and graphics is copyright of Freelance Heroes Ltd – © Freelance Heroes Ltd. All rights reserved. Any redistribution or reproduction of part or all of the contents in any form is prohibited. You may not distribute or commercially exploit any of the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system. There are no exceptions unless you have prior written permission from us. Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence. 

Contact Us 

We have several email addresses for different purposes. Please visit our Contact Us page for full details. 

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